| Customer Call Centers and Help Desks Advertising_and_marketing > Customer service > Customer Call Centers and Help Desks |  |
News supplier for call centre professionals with searchable article archive, links and subscription newsletter.
Consulting firm specializing in call center management, offering a call center supervision certification program covering management techniques and new technology.
Results of a study on call center management, operations and technology involving call centers from 12 countries, representing a wide range of industries.
Customer service consulting firm offering call center management and design, as well as marketing strategy and planning services.
Networking community and information resource to help call center managers improve their skill set.
Portal that offers education and training seminars, consulting services and research services to call center professionals.
Global reference and referral service to help businesses find the right call center to meet telemarketing, teleservice, customer support or help desk requirements.
Alphabetical list of industry terms provided by the Incoming Calls Management Institute.
Email forum that encourages requests for information, discussions of policy and practice issues, postings of vacancy announcements, and references to availability manuscripts and reports.
Provider of customized, multi-platform, call center and helpdesk solutions. Local to all areas throughout the US for big or small accounts.
Specialized in software development tools with emphasis on computer telephony software, predictive dialing systems and call center software.
Human resources consulting firm offering turnover reduction systems, including a call center fit index to test applicants for customer service representative and telemarketing postitions.
Resource for employers and employees in customer service, help desk, telesales and ecommerce industries.
Call center industry association that addresses issues such as technology, privacy, codes of practice, standards, best practices and the provision of industry information.
Global resource for helpdesks, customer service, distance learning and technical support.
Networking resource that provides information and education to call center professionals.
Center focuses on education and research in customer service and satisfaction and provides companies with related services.
Nonprofit organization representing companies and professionals in the call center industry and online interaction in Hong Kong.
Industry e-zine covering products and strategies for the evolving customer-interaction center.
Independent research and consulting company offering advice on information technology, telcommunications and ecommerce.
Group assists organizations in managing and profiting from telecommunications change, offering articles and seminars. Specilizes in Canadian telecom issues and trends.
Provides help desk solutions, including enterprise knowledge management, customer self-service, and employee self-help.
Affordable and professional 24x7 call center services for any size business. Instant price quote available.
Company specializing in inbound solutions for small to medium-sized businesses.
Offers customer service, support, and interaction solutions with integrated case management, knowledge management, and self-service components.
Helpdesk and service management software vendor with comprehensive ITIL incident, problem and change management. Fully SNMP-capable.
Independent council developed to increase awareness of the call center services industry in Singapore through networking, education and research.
Systems development and management consulting enterprise offering software tools and specializing in call center management.
Offers scalable call center outsourcing services for ongoing programs, specific campaigns, and as-needed support.
Provider of scalable and integrated web-based customer care and customer interaction management solution with expertise in online and traditional call center technologies.
Firm that produces ergonomically correct computer workstations for call centers.
Group focused on all aspects of customer service, providing a networking forum for call center professionals, consultancy services, conferences, training, publications and telemarketing expertise.
Offers c.Support, a web-based help desk software solution designed to better manage, control, track, and measure support operations.
Offers Track-It! help desk software for call tracking, problem resolution, and asset mgmt. Track-It! optimizes existing support processes. Free demo.
Guide that assists corporate and government sectors in accessing information on professional telecommunications products and services.
Provider of a resource package for call center professionals, including call center and human resources training, evaluation and guidance, updates on issues on call center professionals, products, services and information.
Provider of customer relationship management and help desk consulting services.
HEAT, TeleSupport and Microsoft CRM (Service) for customer service and help desk. Discount pricing with full support available. Online Flash Demo.
Teleservice center offering tailored communications services and messaging systems.
Online CRM solution with integrated sales cycle and real-time dashboards. Includes free trial and free white paper on integration.
Provides live help software for support and customer service. Decrease cost and improve customer satisfaction and loyalty. Free trial available.
BridgeTrak help desk software manages trouble tickets and call center issues. Offers customer self-help and auto issue escalation tools. Free demos.
Customer-relationship management article by Brendan Read from Call Center Magazine.
Offers 100% web-based help desk solution that includes call logging, tracking and escalation, time reconciliation, and reporting.
Provider of trade shows, conferences and publications for North America and Europe, serving the customer contact industry.
Supplies ChatAnywhere, a Web-based chat solution to support customers via the Web. Designed to improve customer satisfaction and retension rates.
Partnership that advises and trains help desks and user support departments to achieve best practice in their functions.
Learning center provides an article library, directory of vendors and services, bookstore of texts and journals, benchmarking results, new technology trends, and tutorials on new processes and tools for call centers.
Offers a Web-based help desk, customer service, and support software solution. Features a free online demonstration.
Provides customer-focused call center and help desk training programs for customer service, technical support, and sales representatives.
Provides multilingual customer help desk services for companies. Includes tech support, order status and repair status services.
Developer of skills testing and training software. The software is sold to temporary staffing, IT staffing and corporate human resoures. The software is PC based. Products are sold to multiple industries.
Offers customizable call center solutions designed for the healthcare community, including skilled agents, fulfillment and 24 hour customer service.
| Nb of links = 53 |