Customer Relationship Management Associations

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Society of Consumer Affairs Professionals
Professional association championing service, customer satisfaction & loyalty for professionals in consumer affairs, customer service, customer relationship management, inbound call centers & sales & marketing.

 
Customer Care Institute (CCI)
International customer care organization for customer service, consumer affairs, telemarketing and help desk professionals, providing information, research, advisory services, benchmarking, training and networking opportunities.

 
European Centre for Customer Strategies
A web community that covers all aspects of customer management, including strategies and technology selection and best-practice advice.

 
Association for Services Management International (AFSMI)
Fort Myers, Florida-based global organization dedicated to furthering the knowledge, understanding & career development of professionals in the services & support industry such as customer information support.

 
Customer Support Consortium
Non-profit alliance of technology companies developing strategies, business models and industry standards for the future of customer support.

 
Distributed Management Task Force
Industry organization for the development, adoption and unification of management standards and initiatives for desktop, enterprise and Internet environments.

 
National Association of Service Managers
Chicago, Illinois professional nonprofit association of product service executives.

 
Help Desk Institute
Colorado Springs, Colorado-based international membership organization, focusing on the needs of internal & external support organizations, setting standards, establishing certification & training programs, providing access to industry resources.

 
Association of Support Professionals
Watertown, Massachusetts international organization dedicated to the advancement of the technical support profession & a community where individual members can share ideas, insights & experiences with their colleagues.

 
International Customer Service Association (ICSA)
Membership association dedicated to promoting the development & awareness of the customer service profession through networking, education & research.

 
Supportgate.com
IT support services online community, a service of the Software Support Professionals Association.

 
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