Customer Relationship Management Consultants

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AG Smith Consulting and Training
An independent consulting firm specializing in call center consulting and general telecommunications consulting services to businesses.

 
Cognetics Corp.
Provider of software design, development and consulting, supporting large organizations in knowledge management systems development and Legacy re-engineering. Services are provided to multiple industries.

 
Helpdesk User Group - CSM Group (UK)
Orpington, Kent global company championing customer service & providing events, publications (owns Customer Service Management), consultancy, telemarketing & training.

 
Holldon Telemanagement Group
Consultancy that provides options and opportunities for outsourcing telemarketing programs.

 
Carlson Marketing Group
A relationship marketing company designing strategies and solutions focused on employees, channels, customers and consumers. Based in Minnesota.

 
Colin Pearce's World Sales Center (Australia)
Speaker & consultant site providing advice for direct sales, marketing & customer service on the Internet or face to face.

 
ACCENT Marketing Services, LLC
Headquartered in Louisville, Kentucky; comprehensive customer relationship management company that designs, develops and implements complete database marketing campaigns, customer data intelligence solutions and customer service programs.

 
Cooper Research Group
Customer satisfaction and market research consultants who help companies understand their customers' satisfaction with products and services, their marketplace, and their competitors.

 
Intrinsic
Customer relationship management specialist focusing on delivering integrated and scaleable processes and systems supporting the full marketing process. Based in England.

 
Barnhill Associates, Inc.
Provider of systems analysis and integration services for business process automation, business applications development and network solutions; also a provider of technical services. Services are provided to multiple industries. This company w.

 
InfoQuest
Business process review specialist providing custom business-to-business customer satisfaction surveys.

 
Custom Customer Service
Call center training and consulting company that purports to streamline operations, enhance technology and improve performance. Offices in Franktown, Colorado and Raleigh, North Carolina.

 
Customer Satisfaction Measurement
Los Gatos, California-based research company specializing in external and internal customer satisfaction measurement.

 
Keane's Capabilities
Customer Relationship Management Enterprise Solutions for the Front Office.

 
DeGarmo Group
Human resources consulting firm offering turnover reduction systems including a call center fit index to test applicants for customer service representative and telemarketing postitions.

 
Cyber Dialogue
Internet customer relationship management company providing products & services enabling Internet businesses to build & manage their customer relationships: CRM platform, database marketing & analytical services; headquartered in New York, New Y.

 
PricewaterhouseCoopers (PwC)
Professional services firm providing audit, assurance, financial, human resource, management, business process outsourcing and tax consulting services.

 
Competitive Business Strategy Group (CBSG)
Consulting and training company that focuses on customer retention and loyalty.

 
Bell Canada - Contact Centre Solutions
Firm offering customized end-to-end solutions for the contact center environment, including network solutions, equipment, voice and data integration, online solutions, application development, consulting and training.

 
Performance Telemarketing, Inc: Customer Service Outsourcing
Offers call center outsourcing consulting services at no charge. Provides multiple quotes for IB/OB teleservices from professional call center agencies.

 
Data Instincts
Company providing database marketing solutions for customer relationship management (CRM), direct marketing and e-CRM.

 
BC-Group International
Call center/enterprise management consulting firm specializing in partnerships with customer organizations to achieve significant performance capabilities in customer service, quality, productivity and sales.

 
Bare Associates
Company designs comprehensive customer service feedback programs for companies.

 
Salesforce.com: Customer Service Consulting
Offers customer service consulting, implementation services, and training, including change management, and process optimization.

 
Customer Service
Consultancy focusing on customer service change efforts and providing seminars, speeches and services.

 
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