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Provides a range of custom service solutions, including sales and direct marketing resources, surveys, reporting, and a concierge desk. Free DVD.
Article on customer-centric management using CRM solutions for the airline industry as a case study. By Lawrence Goldman.
Article on the importance of knowing your customer base, with examples from the technology industry. By Louise Fickel, for CIO Magazine.
Forum for students and business executives to master the latest tools, techniques and ideas for building profitable customer relationships. Organized by Texas Business School and corporate sponsors.
Stanford Business School Magazine article (June 1994)
Consumer Affairs Guide for Business that contains recommendations for responsible business practices in product warranties and servicing.
Global information portal for CRM marketing and systems professionals with news, forums, resources and vendor directory.
Offers Track-It! help desk & CRM software for advanced call tracking, problem resolution, and employee/customer self-help via the Web. Free demo.
Online CRM solution with integrated sales cycle and real-time dashboards. Includes free trial and free white paper on integration.
Searchable customer service jobs, including call center, entry level, sales, management, administrative, and clerical positions.
Offers a Web based help desk tool designed to store messages received from and sent to customers. Allows tasks to be assigned to team members.
D&B offers a suite of affordable online services designed especially for small businesses to help them check business credit ratings, find credit-screened customers, collect money owed, and more.
List, definition and origin of terms related to customer relationship management. From InfoWorld.
Makers of Win² negotiation software, which helps businesspeople gather information, resolve complaints and obtain agreement from customers.
Research company the focuses on technologies in areas such as risk management, customer relationship management (CRM) and e-finance. Offers a 60-day free guest membership for access to research articles.
Professional multi-lingual call centers offering 24/7 inbound and outbound services for government and business. Flat rates and free quotes.
Provides B2B customer service and customer retention services, as well as multi-touch programs, designed to maxmize sales revenue.
Resource center for information on CRM, with news, document library, yellow pages and member directory.
Provider of resources for customer relationship management professionals that includes links to useful sites.
Resource center for customer relationship management news, research, networking, discussion and online consulting.
List of sample proposals, studies on call-center management, outsourcing and customer-relationship management (CRM) strategies.
Provides customer service consulting, application, implementation services, and training, including change management, and process optimization.
Marketing Edge Tip-Zine Article: Five Tips For Improving Customer Service, by Dahna Chandler.
Practical forum for professionals covering all aspects of customer service and all sides of business offering discussion, networking and member support.
Article introducing a series on CRM, outlining its importance and relevance to business and the bottom line.
Contains reproductions of the Consumer Product Warranty and Liability Act of New Brunswick, Canada; reproduced under license from Her Majesty the Queen in right of the Province of New Brunswick as represented by the Queen's Printer for the Provi.
Article text: 'Make Online Shopping A Compelling Experience--Or Else': by Seth Nadal.
Article discussing the origin of CRM and its evolution as a business strategy. From Computerworld.
Developer of strategic opportunity and account management software for corporate workgroups with applications for time management. Software is developed in Lotus notes and runs on Windows platforms. Products are sold to multiple industries. T.
Provides a full suite of modules integrated into one online customer support solution. Self service, service ticket, and administration modules.
A marketing service team for leading businesses to profitable and loyal customer relationships through direct customer communications.
Professional body for call and contact centers in the UK.
A live operator inbound call center and service agency capable of handling 75M calls/year. Offers inbound CRM, IVR, and email response services.
Article on the market for CRM systems and solutions as the business customer relationship takes center stage. By Bill Laberis.
Article about how poor CRM can cost a company customers. By Lawrence Goldman.
This paper describes the business benefits and challenges of CRM initiatives.
Article about using knowledge-management practices to build long-term customer relationships, by Charles Trepper of Information Week.
Article by Jonathan Barsky, Ph.D., published in Markteting Tools, September 1995. Marketing Tools
Consumer Product Warranties; Chapter 50 -
Article on the growing importance of customer relationship management solutions in information technology consulting, with related links. By Bob Violino and Bruce Caldwell for Information Week.
Portal and search engine delivering resources to information technology (IT) customer-relationship management professionals.
An online exchange of information on customer relationship management (CRM), sales, call center, and telemarketing issues.
Trend prediction article by Mitchell Levy, publisher of ECMgt.com.
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