| Online Customer Relationship Management Advertising_and_marketing > Customer service > Online Customer Relationship Management |  |
Global e-CRM company providing customer interaction and database management services, including full-channel customer interaction handling, database mining/marketing and online campaign management.
Provides Web-based CRM application. Click-to-call button enables Web site visitors to speak directly to call center agents.
Offers eCRM services in a multi-channel environment. Includes analysis, strategic planning, implementation, ongoing management, and optimization.
Provider of custom applications programming services. Developer of data retrieval software, used on IBM mainframes. Provider of direct marketing data processing. Products and services are sold to the mail processing industry.
Online, automated CRM solution with integrated sales cycle and real-time dashboards. Includes free trial and free white paper on integration.
Provider of hosted application services, specializing in Internet customer relations management software produced by other companies. The company also provides consulting and implementation services for e-businesses with regards to the customer.
Marketing Edge Tip-Zine Article: Five Tips For Improving Customer Service, by Dahna Chandler.
Internet rewards program providing the means for ecommerce companies to reward their customers with meaningful, desirable products.
Provides marketing services to help leading businesses create profitable and loyal customer relationships through direct customer communications.
Provides an integrated suite of online CRM applications designed to optimize customer attraction, growth, and retention.
Provides ChatAnywhere, a Web-based chat solution designed to improve customer support and management. Saves all chat transcripts indefinitely.
Provides integrated business solutions that combine creative, strategy, and technology to build clients' businesses and brands.
Offers a web-based help desk solution with integrated CRM tools. Improves customer satisfaction in the delivery of IT services.
Provides a full suite of modules integrated into one online customer support solution. Self service, service ticket, and administration modules.
Custom Internet marketing solutions provider.
White paper on the evolution of data mining and database marketing, including tutorial and links to additional papers. By Kurt Thearling of the Data Intelligence Group.
Provider of web page design, web page graphic design, domain name registration, web site administration, Internet marketing and Internet systems consulting. Services are provided to multiple industries. This company was capitalized by private .
Provides tools for Internet-initiated calling through email or Web sites. Enables the benifits of live voice communications to improve cutomer care.
Online resource for professionals involved in business process re-engineering and change.
D&B offers a suite of affordable online services designed especially for small businesses to help them check business credit ratings, find credit-screened customers, collect money owed, and more.
Web-based SFA and CRM system designed to manage contacts, accounts, build forecasts, share calendars, and share documents for $15/month.
Firm that designs and creates client-based online learning centers.
Offers a Web based help desk tool designed to store messages received from and sent to customers. Allows tasks to be assigned to team members.
A web community that covers all aspects of customer management, including strategies and technology selection and best-practice advice.
Company providing database marketing solutions for customer relationship management (CRM), direct marketing and e-CRM.
Provider of Internet software services that allow company sales teams to manage account information such as contacts, sales leads, reports and business forecast. Products are sold to multiple industries. This company was capitalized by private.
Provides solutions for customer self-service, employee self-help, and enterprise knowledge management.
Provider of application services including referral services, loyalty programs and revenue generation. Services provided to other Internet companies. This company was capitalized by private investment.
International software group that develops, markets & supports data warehousing & decision support software; headquartered in Cary, North Carolina.
Organizer of events and research on customer relationship management (CRM), enterprise strategy and data warehouseing.
Provides the Oracle Small Business Suite, featuring CRM integrated with accounting, customer service, order processing, and billing. Free trial.
Provider of CyberReps(tm), staffing solutions for overloaded e-mail response teams. The company provides representatives to reply to e-mails that companies cannot handle. Services are provided to multiple industries.
Offers scalable, hosted, online customer relationship management (eCRM) solutions designed for rapid implementation and maximized customer retention.
Provider of online communication control application services, Internet administration application services, customer relationship management application services, Internet tools application services and order entry/processing application servic.
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