Customer Relationship Management (CRM) Reference

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RealMarket Today!
The customer relationship management (CRM) daily report from Real Market Research Corporation. Provides news, resources and a stock index.

 
What is CRM?
Article discussing the different definitions of Customer Relationship Management (CRM).

 
Aberdeen: Customer Relationship Management
IT consulting and market strategy firm provides an overview of CRM systems and offers free CRM research and market trends. Offices in Boston, Palo Alto and the Netherlands.

 
Darwin Magazine: Customer Relationship Management (CRM) Learning Center
Online magazine's learning center offers CRM basics, articles and events.

 
CRM Library
Collection of white papers and other value-added literature from vendors and analyst groups, including information from customer relationship management (CRM) speakers and exhibitors.

 
CRMCommunity.com
Customer Relationship Management resource site providing news, articles, discussion groups and events.

 
Bloor Interactive
Online research resource from Bloor Research providing papers and reports on the IT industry complied by independent analysts. Includes a variety of ebusiness and customer relationship management (CRM) resources.

 
CRM Guru.com
Website providing articles, research, discussion groups, seminar information and email newsletters related to Customer Relationship Management.

 
ePartner 2000 Best Practices
Executive summary for a study of internet-based relationship management solutions for indirect sales channels. From Front Line Solutions consulting firm.

 
CRM Central: CRM Case Studies
Listing of industry-specific customer relationship management (CRM) case studies.

 
IntelligentCRM
Customer relationship management (CRM) portal providing news, event listings, forum messaging for registered users and resource listings.

 
META Group: Customer Relationship Management Delta Research Reports
CRM research reports provided by analysts at this IT research and consulting firm.

 
European Centre for Customer Strategies
Free, independent, membership-based customer relationship management (CRM) web community which provides information and interactive services focused on industry best-practice advice.

 
ITtoolbox Portal for CRM
Customer Relationship Management (CRM) portal offering news, discussion groups, events, articles and company search. One of 11 portals operated by Information Technology Toolbox, Inc.

 
RealMarket Live!
Weekly CRM webcast (RealPlayer required). Featured experts share their views on current issues.

 
Front Line Solutions
Free customer relationship management (CRM) articles, white papers, event listing and an ePartner Resource Center from this CRM consulting firm.

 
DestinationCRM.com
Provider of news, research, features and information on the Customer Relationship Management (CRM) industry.

 
BetterManagement: CRM Reference
Provider of a variety of reference tools for management including customer relationship management, benchmarking and knowledge management.

 
Meridien Research
Research company which provides its clients with detailed research and advisory services on technologies in areas such as customer relationship management (CRM) and e-finance. Offers a 60-day free guest membership for access to research article.

 
CRM-Forum
Independent online resource center which provides professionals and companies involved in customer relationship management (CRM) on both the demand and supply side of the industry with a place to keep up-to-date with CRM developments, and to mee.

 
Ecommerce-guide.com: CRM Library
Articles from Internet.com's ecommerce-guide.

 
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