White Papers for Business Process Re-Engineers     Management > Operations management > White Papers for Business Process Re-Engineers
	Business Reengineering at CIGNA Corporation: Experiences and Lessons Learned From the First Five Years Management Information Systems Quarterly, Society for Information Management Paper of Year for 1994. By J. Raymond Caron, Senior Vice President, CIGNA Corporation.
Designing Tools to Support Business Process Reengineering Written by Enterprise Integration Laboratory, Department of Industrial Engineering, University of Toronto.
Become a Creative Breakthrough Thinker: Increase Your Value to Your Organization White paper on developing the competencies to break through the conditioning of the familiar by thinking outside the box.
Reengineering and Dumbsizing: Mismanagement of the Knowledge Resource Guidelines for leaders who believe they have to reengineer their companies and downsize the work force.
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