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| Society of Consumer Affairs Professionals in Business Professional association championing service, customer satisfaction & loyalty for professionals in consumer affairs, customer service, customer relationship management, inbound call centers & sales & marketing.
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Customer Care Institute (CCI) International customer care organization for customer service, consumer affairs, telemarketing and help desk professionals, providing information, research, advisory services, benchmarking, training and networking opportunities.
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Call Centre Managers Forum Provider of links, articles, white papers and other sources of information pertaining to call centers.
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International Customer Service Association Membership association dedicated to promoting the development & awareness of the customer service profession through networking, education & research.
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Centre Calls Professional body for call and contact centers in the UK.
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American Teleservices Association Not-for-profit trade association representing the telemarketing industry, recommending standards of quality and professionalism, and educating and protecting the rights of consumers.
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Direct Marketing Association Trade association for users and suppliers in the direct, database and interactive marketing field; provides customized information, access to cutting edge research, legislative representation and specialized education.
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Call Centre Managers Association Provides a forum where call center professionals can interact with their peers locally, nationally, and as part of an international network of associations.
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Call Center Network Group Network serving call center professionals, providing programs, & services that facilitate the exchange of ideas, experiences & solutions to meet the challenge of managing the call center environment; providing directory, seminars & news.
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MIT Internet & Telecoms Convergence Consortium (ITC) Participants include member firms and selected academics who collaborate on research into technical, economic, strategic and policy issues that arise from the convergence of telecommunications and the Internet.
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Interactive Multimedia & Collaborative Communications Alliance (IMCCA) Represents teleconferencing, videoconferencing, audio telconferencing distance learning, and telemedicine technology on collaborative communications globally. Offers trade resources, calandar of events, list of suppliers, user forum and online .
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