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Internet resource for call centers.
What the call center manager needs to know about the Internet and its applications in call centers. By: Dave Krupinski.
Call center glossary provided by the Incoming Calls Management Institute.
Article written by Neils Kjellerup, provided by The Call Centre.
Directory of resources and links useful to call center professionals.
Written by Norm O'Doherty, provided by Callcentres.com.
Information for professionals in the call center industry, including a job board, product reviews, call center resources, magazines and news.
Listing of research related to call centers, targeting call center managers and strategic planners.
Provides information inlcuding: articles, news, discussion groups, supplier database, events, vacancies and user guides.
Report provided by Callcenters.com and written by Niels Kjellerup.
Online exchange of information on telemarketing, telephone customer service, teleservices, call centers & telephony.
Article written by Neils Kjellerup, provided by The Call Centre.
A portal to computer and internet telephony sites.
Article written by Neils Kjellerup, provided by The Call Centre.
Colorado Springs, Colorado-based international membership organization, focusing on the needs of internal & external support organizations, setting standards, establishing certification & training programs, providing access to industry resources.
Global resource for helpdesks, customer service, distance learning and technical support.
Online guide for call center products and services.
Provide training solutions to help call center professionals and organizations achieve higher levels of performance.
Report on customer complaint handling and outsourcing, written by the Federal Benchmarking Consortium.
Online news network offering news reporting, plus a selection of focused sections providing in-depth coverage of specialized market niches.
Resources include: news, product and service listings, an exchange forum, newsletter, and links.
Network serving call center professionals, providing programs, & services that facilitate the exchange of ideas, experiences & solutions to meet the challenge of managing the call center environment; providing directory, seminars & news.
Discussion forum designed to help answer questions related to outsourcing.
Provides detailed definitions of commonly used telecommunication related words, phrases and acronyms.
Contains online tools for assisting global voice network professionals network design and analysis.
Provider of specialized research, analysis and industry information to the Call Center Industry.
Provides articles, reference books, benchmarking studies, vendor yellow pages, and updates on technologies and practices for call centers.
Market research report provided by Global Information, Inc.
Provides definitions to commonly used call center acronyms.
White paper written by Illah Nourbakhsh and Hannon Hughes.
Online forum which also offers articles and features.
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