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Develops marketing automation software designed to serve the needs of business-to-business marketing and sales. Located in Colorado Springs, Colorado.
A resource for evaluating enterprise software for business and manufacturing. Extensive vendor and application database with RFP submissions.
Supplies scalable, hosted call center software applications designed for rapid implementation, quick response times, and maximized customer retention.
Offers predictive dialing products and services, as well as training on call centers and computer telephony integration.
Provider of technology enhancements for the telecommunications industry.
Specializes in the development of Computer Telephony and Caller ID related software products for Windows based PCs. Located in Abingdon, Virginia.
Provider of tools and telephony systems to enable eBusiness and Customer Relationship Management (CRM) applications. Primarily used in Telesales, Market Research, Customer Service and support Contact Centers.
Provides communications software for contact centers and service providers and offers consulting and systems integration services.
ChatAnywhere, a customer service and call center chat solution for small businesses and enterprises. Works with all firewalls.
Developer of database multi-function, documentation generator, data conversion, service industry, warehousing and telemarketing software. The multifunction database software includes file management, phone list management, query languages, mail.
Provider of software, training, and hardware solutions for call centers.
Provider of call center software. Includes predictive dialing, scripting, database integration, reporting, computer telephony integration and more.
Supplier of workforce management solutions to the multimedia customer interaction center sector.
Developer of call center simulation software called callLAB(tm). Software runs on Windows NT. Products are sold to multiple industries. This company was capitalized by private investment.
Offers a Web-based help desk, customer service, and support software solution. Features a free online demonstration.
Provides enhanced customer contact solutions for traditional telephone systems and for live web interactions with call centers.
Provides scalable self-service call center and customer support software accessible via Web, email, wireless, or voice, including CRM integration.
Developer and marketer of CTI enabled call center applications, developer tools, and server utilities.
Offers predictive dialer C software for call centers featuring a modular structure to allow additions of 3rd party and CTI integration.
Delivers open-architecture solutions that let companies integrate their Internet commerce, service and telephony infrastructures for maximum business advantage. A Cisco subsidiary.
Provider of integrated solutions for call centers, including application development, implementation and support for Computer Telephony Integration (CTI), Integrated Voice Response (IVR) and agent desktop.
Developer of distribution and accounting software. The accounting software includes general ledger, accounts payable, accounts receivable and distribution modules. The company also develops contact and telephone management and predictive diali.
Offers call center software and management services, including integrated phone, email, and Internet communications, on a hosted, pay-per-use basis.
Secure enterprise instant messaging solution which enables users to get answers to questions and access knowledge within their organization instantly.
Developer of telemarketing and market research software for network users. The software enables users to use built-in databases or design databases integrated with scripts, utilizing colors, branching, calculations and more. Databases can be c.
Developer of PrimeTime(tm), a software that allows the user to perform analyses to predict how changes in call volume and staffing will affect call center operations. Software runs on Windows 95. Products are sold to multiple industries. This.
Developer of computer telephony integration software which is used in call centers. Software runs on Windows 95 and NT platforms. Products are sold to the healthcare, banking, insurance and utilities industries.
Provides live help software for support and customer service designed to decrease cost, improve customer satisfaction and loyalty. Free trial available.
Manufacturer of audio application processors and call management task systems which are computer telephone integration equipment. Also a manufacturer of legacy systems servers which are data gathering systems for answer center agents and voice .
Manufacturer of in-bound call center systems hardware and software and voice mail systems. The software runs on IBM and compatible systems. Products are sold to message call service centers, hospitals and corporations.
Offers software for inbound, outbound, or blended call centers designed to improve the productivity and quality of the call center agents.
Developer of telecommunications management and applications software. Types of software include emergency call tracking, XTENDED 911(tm), used in telephone operator workstations; message center; electronic directory; and communications manageme.
Developer of sophisticated call center software, featuring business solutions for call center networking, virtual offices and telecommuting. The Distributed Call Center employs a scaleable client/server architecture using industry standard plat.
Third-party developer of interactive voice response applications that reside on Intuity CONVERSANT Voice Information Systems made by Lucent Technologies.
Offers call center software designed to better control, track, and measure support operations. Features a single, integrated, web-based package.
Parent/holding company with high-tech units involved in a wide spectrum of call center and telemanagement products, services, performance monitoring systems, call accounting services and consulting services for call centers and general business .
Offers a web-based help desk solution with integrated CRM tools, including call logging, tracking and escalation, time reconciliation, and reporting.
Offers CTI solutions through a variety of server-based software products, including LinkServer middleware products.
Provider of help desk software and call center solutions. Based in Long Island, New York.
Provides CTI-based Call Center software systems worldwide. Predictive Dialers, IVR, ACD and advanced multimedia and web enabled options.
Developer of web-based Internet and intranet solutions to monitor, understand and control corporate communications networks. Offers Intelecontrol telemanagement, and Right-on-queue call center products and services.
Developer of While You Were Out(tm) and Who's In(tm) telephone management software for any Windows based network. Software features include automatic dialer, import, operator assist, export and mail enable. Products are sold to multiple indust.
Software solution provider which specializes in intelligent call routing for the call center market.
Developer of inbound/outbound call and contact management software and provider of custom client-specific applications software programming and LAN systems integration services. The company specializes in imaging/document management, litigation.
Developer of call center management and information tools. Products enhance call center productivity in recording agent calls, customer callback automation, and voice response survey tools using interactive voice response (IVR) technology.
Enables support staff to use one tool, without requiring supervisory privileges, to reset passwords for a variety of systems and automatically create trouble tickets.
Provides voice communication software allowing users options of toggling between chat or email and communicating either PC-to-phone or phone-to-phone.
Developer of Phone Ware(r) connects a phone line with a computer, allowing the line to be used as a network connection for small call centers. Products are sold to multiple industries. This company was capitalized by private investment.
Offers Track-It! help desk software for call tracking, problem resolution, and asset mgmt. Track-It! optimizes existing support processes. Free demo.
Developer of medical call center solutions featuring call centers, system support software, servers, intranets and audio libraries. The software runs on Windows. The company also provides online and offline health information services to the m.
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