Publications for Call Centers

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Call Center Times
Online magazine focused on providing vilibility for call centers, their products and services, and as a forum for recognizing their employees.

 
Call Center Solutions Magazine
Online publication on inbound, outbound & customer service management; published by Technology Marketing Corporation, Norwalk, Connecticut.

 
Call Centre Focus
European telebusiness magazine featuring information on the call center industry. Provides articles, bulletin boards, jobs, and events.

 
CC News
Monthly business newspaper for customer care and call center professionals.

 
CallCenterOps
Information for professionals in the call center industry, including a job board, product reviews, call center resources, magazines and news.

 
TPM TeleProfessional Magazine
Online magazine for call center professionals.

 
CRMXchange
Offers an exchange of information on customer relationship management, sales, call centers and telemarketing issues.

 
Tele.Com Magazine
Online edition of Tele.com Magazine, which provides business and technology news for next generation service providers.

 
Call Center Management Review
Offers news and ideas on effective call center management.

 
Outbound Focus
Online source for call center and telemarketing issues, including best business practices, and technological and legislative developments.

 
Phone+
Online magazine that provides articles covering an array of topics within telecommunications.

 
Customer Interaction Solutions
Online magazine that provides readers with current call center topics and issues.

 
CallCenterBiz.com
Online provider of daily call center news.

 
Teleconnect Magazine
Guide to choosing, buying, installing and using telecom equipment and services.

 
Call Center E-Journal
Electronic journal and online resource designed expressly for call center and customer care professionals. Journal is designed to provide subscribers with actionable ideas and proven improvement techniques advertising free.

 
E-Summit International
Journal on call center strategy and portal for call center site selection, Toronto, Ontario, Canada.

 
Technology Marketing
News, articles, columns on communications and call center technology solutions.

 
Customer Service Group
Provides specialized products and services for customer service and support professionals at every level within the organization.

 
Call Center Magazine
Covers products and services that improve customer contact adn care by strengthening online communications and quality assistance over the phone.

 
Call Center News Service
Independent, online source for call center industry news.

 
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