| White Papers on Call Centers Telecommunications > Call centers > White Papers on Call Centers |  |
'The Evolution of Call Center Technology in the Internet Age,' by Stephen R. Kowarsky, EVP.
The paper entitled, 'Call Centre Design,' describes the steps involved in assessing the staffing requirements of a call center.
'Clustered Conundrums: Complex Solutions and Ill-defined Definitions Make PC Server Clustering a Confusing Proposition,' by R. Scott Raynovich.
'Collaboration in the Information Age,' by Don Van Doren, Dusty Sykes, and Maren Symonds.
'The GE Case Files,' by Niels Kjellerup, editor & senior partner of Resource International.
Provider of project management and engineering services to the telecommunications industry.
'The Building Blocks of a Successful Support Center,' by Lon Hendrickson.
Selected findings on research done on the call center industry.
| Nb of links = 8 |