Automatic Call Distributor (ACD) for Telephone Networking

    Telecommunications > Telephone networking > Automatic Call Distributor (ACD) for Telephone Networking

Comuniq
Develops PC-based telephony products such as PBX, call centers, voice mail, interactive voice response (IVR), IP telephony, fax, soft modems and ISDN routers. Headquartered in Norway.

 
Computer Talk Technology
New York-based software development company specializing in development of compilers, emulators, and games.

 
System Management Software, Inc.
Provider of workforce management solutions for ACD call centers. Creator of ROMAN, an integrated line of software modules.

 
Centergistic Solutions, Inc.
Provides communications management products and services, including real time communicatons and statistical monitoring systems, call accounting and consulting services.

 
Automated Call Distribution for the Small Office
This article discusses the advantages of an automated call distribution system in small office environments. By: H Gregory

 
Sigmaworx: ACD Solutions
Offers solutions for inbound, outbound, and blended call centers, including automatic call distribution (ACD), IVR, and agent voice mail.

 
Portage Communications, Inc.
Manufactures and sells Call Center Designer and SimACD, two software tools available for managing an inbound call center.

 
Simple Simon
Automated and Predictive dialing solutions using SpitFire technology for voice, fax, and email broadcasting.

 
Ineto Services: Automatic Call Distributor (ACD)
Provides customer communications management services, including automated call distribution, on a hosted, pay-per-use basis.

 
Voicetel: Auto Call Distribution
Sells telephone networking equipment, including automatic call distributors (ACD). Features ACDs manufactured by Prelude, Minuet, and Cinphony II.

 
AMCAT: ACD Automatic Call Distribution
Offers ACD software with IVR integration, caller ID, DNIS, and ANI. Provides call routing to pre-selected groups or remote agents.

 
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